General company and privacy policy

1. General Information & contact details

CenterMine Ltd. collects information about customers and partners existing in the contracts we have between each other. Data about prospects is also collected through our website or live events to answer inquiries, provide information about events, campaigns and to personalize your experience with us. Your privacy and the secure storage of your data is of high importance for us, so we want you to be informed what data do we collect, how do we process it and how do you have a control over it.

Company: CenterMine Ltd.
Street: 11 Industrialna str.
City: Sofia
Tel: +359 2 42109 95
Email: [email protected]

The following person has been appointed as data protection officer:

Mrs. Veselka Dancheva
CenterMine ltd.
Tel.: + 359 2 4210995
E-mail: [email protected]

2. Personal data collection & privacy

2.1. General website access data

By using the information on CenterMine’s websites or filling out our contact/registration/application/subscription forms, you agree to the terms in this policy. However, if you do not agree to them, unfortunately you will have to stop using the website, as we will be unable to provide you further information, according to the General Data Protection Regulation.

When you’re browsing through CenterMine’s websites, we’re collecting general technical information, such as IP address, referring website, your behavior on the website (pages that you visit, duration of your navigation etc.), browser type and settings, country and language, operating system. The collected data allows us to improve the content and your experience on CenterMine’s websites, to identify technical problems, to deliver a content that is relevant to you. However, these details doesn’t allow us to impersonate the user, so that he/she stays anonymous.

For these purposes, we’re using cookies (small text files stored in your browser) and web beacons (images that allow us to count visitors who accessed a certain page on our site). We’re using this data until you clear the cache of your browser. You can do it anytime you want. To learn more about it, you can read our Cookie policy page.

CenterMine’s websites uses Google Analytics tracking & analysis tools and Google adwords. These are services provided by Google, Inc. (“Google”), which are meant to help us understand your behavior on our website and on google search engine and provide you with relevant information. These tools of Google also use “cookies” to collect this information. Again, it does not allow us to impersonate the user. You may refuse the use of cookies by selecting the appropriate settings on your browser. However, please note that if you do this you may not be able to use the full functionality of this website. By using CenterMine’s websites, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

2.2. Personal Entry data

This is the data that you voluntarily provide when you’re filling out some of the forms on CenterMine’s websites. It could be the contact form, an event registration form, request a demo form, subscribe form, or a query we’re processing. We are using the provided data to answer your questions, invite you to a relevant event, deliver a demo, send you relevant information about our products or services or for other purposes that you have agreed upon data collection. We store it up until 2 years.

When you’re giving us your data at events, either by exchanging business cards, or stopping by our booth, or filling out a physical form of ours, we are storing this information in our CRM system up until 2 years. After such time, we will either delete or anonymize your information or, if this is not possible (for example, because the information has been stored in backup archives), then we will securely store your information and isolate it from any further use until deletion is possible.

You may request at any time that we stop sending you emails and other communication by clicking the button “unsubscribe” at the bottom of the messages we’re sending to you or by contacting us via email.

3. Security, Privacy and Sharing


Your data is being stored on servers within our office premises.

Privacy & Sharing

Your data is shared only within the company and to certain employees, relevant to the purpose of your data collection, as well as our partners from Nemetschek Bulgaria who operates as an outsourcing services provider for us. We do not share your contact with 3rd parties, unless you had explicitly agreed.


Indirectly we might share data by uploading it into systems we’re using to store or process the data, such as Mailchimp, CRM applications etc. These systems have their own security and access control, so that only authorized person from our company can view the information.

We might share information we collect with affiliated companies and, in some cases, with prospective affiliates.  Affiliated companies are companies owned or operated by us. The protections of this privacy policy apply to the information we share in these circumstances.